Wells Fargo is seeking a Lending Operations Manager (SAFE) in Home Lending as part of Consumer Lending. In this role, you will:
Manage the activities of a Loan Production team that is responsible for loan processing, documentation, pre-closing or closing tasks, and loan monitoring.
Engage stakeholders and internal partners associated with the Lending Operations functional area.
Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area.
Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies.
Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met.
Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management.
Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers.
Manage allocation of people and financial resources for Lending Operations.
Mentor and guide talent development of direct reports and assist in hiring talent.
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.
Required Qualifications:
4+ years of experience in Customer Service, Loan Administration, Collections, Sales or Transactions and Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
2+ years of Leadership experience
Desired Qualifications:
Knowledge and understanding of home loan processing.
Exposure to the Wells Fargo's CORE origination system.
Ability to assess issues, make quick decisions, implement solutions, and influence change.
Change leadership experience.
Tableau experience.
Strong communication skills and ability to articulate complex material to a diverse audience.
Strong organizational, multi-tasking, and prioritizing skills.
Apply data-driven analysis to guide decision-making and improve performance.
Utilize data insights to optimize strategies and achieve measurable outcomes.
Ability to cultivate a customer-centric culture, ensuring best-in-class loan processing experience through streamlined workflows, compliance excellence, and personalized service delivery.
Job Expectations:
This position is not eligible for Visa sponsorship.
Ability to travel up to 10% of the time.
This position offers a hybrid work schedule.
Required location(s) listed below.
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
Locations:
800 S Jordan Creek Pkwy, West Des Moines, IA 50266
1801 Park View Dr, Shoreview, MN 55126
600 S 4th St, Minneapolis, MN 55415
Pay Range: $77,000.00 - $133,000.00
Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
We Value Equal Opportunity: Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities: To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy: Wells Fargo maintains a drug free workplace.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-511304
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